Website Terms

1.     Company Information

Mitutoyo (UK) Ltd
Registered in England & Wales No. 01439214
Joule Road
West Point Business Park
SP10 3UX

You will need to register to be able to access some services on the website (our “**site**”). When you register your details online, it is your responsibility to ensure that the information provided is accurate and up to date. You are also responsible for maintaining your personal information via your online account as well as for keeping your password secret.

The collection and storage of personal information submitted to Mitutoyo is governed by the UK Data Protection Act (2003) and by our Privacy Policy. Whenever you visit the site, or register your details or purchase from the site, you agree to be governed by these Terms & Conditions and by our Privacy Policy


2.     Ordering

When you place an online order through the site, you will be requested to provide personal and card payment details. We use a third party payment gateway called PayPoint to process all online payments. More details on PayPoint can be found here: www.

Orders on the site are subject to the required stock availability. Items added to your basket on the site will not be reserved for you, and are available for sale to other customers browsing the online store at the same time.

When you have placed your order via the site, stock will be reserved for your purchase. However, sales will not be finalised until the order dispatches from the warehouse, and payment is successfully taken.


3.     Pricing

All site pricing will be shown in local currency where available, and otherwise priced in US Dollars (USD). Payments are currently accepted in the following currencies: British Pounds (GBP), US Dollars (USD), Canadian Dollars (CAD), Euros (EUR), Swiss Francs (CHF), Norwegian Krone (NOK), Japanese Yen (JPY), and Australian Dollars (AUD). Orders can only be placed in the currency relating to your shipping country, and we are unable to offer alternative currency pricing to any customer.

All pricing is shown inclusive of tax.

US and Canada pricing is shown exclusive of sales tax, and sales tax may be added at the checkout, once the delivery address has been confirmed. No import duty is due on US orders, as these ship from within the United States. Canadian pricing is inclusive of import duty (see DDP below).

Sale pricing adjustments

From time to time, Mitutoyo will run discounted pricing on specific items as part of a sale or promotion. Subject to the sentence below.

Please note that we are not able to offer any refund if the same item is not in stock on the site at the time of the request, or if the item was originally purchased at a discounted sale price.


4.     Payment & Order Acceptance

We accept the following payment types on our site:


Mastercard JCB

By submitting your order on our site, you are confirming that the credit/debit card is yours or that you have authority from the cardholder to make the payment. We reserve the right to refuse payments & orders for customers who are not 18 years of age or older.

We will process your payments securely via the PayPoint payment gateway, and all payment details will be encrypted. No details are stored or seen by Mitutoyo employees.

Your payment and order will only be deemed as final when final payment is taken on dispatch of your goods. We reserve the right to refuse any payments or cancel orders at our own discretion.


5.     Returns & Exchanges

If you are not 100% satisfied with your purchase you can return it for an exchange or refund, provided it is within 90 days of receipt of your order and the item is as new and in the original packaging. All returns for orders over 28 days old must be sent back to Mitutoyo within one month of the refund or exchange request being made. We reserve the right to refuse refunds for returned items, which are not in saleable condition.

Faulty items will either be replaced, repaired or refunded following evaluation by the Mitutoyo Customer Services team. For the avoidance of doubt, faulty goods are classified as items that are received damaged or develop a manufacturing fault. Items damaged through general wear and tear are not classified as faulty. Faulty items can returned within twelve (12) months for a replacement or a repair. If neither of these is possible, we will offer a refund.

Returns are only accepted online for items purchased directly from If you have purchased your item from a distributor, you should return the item directly to the distributor where the item was purchased.

To initiate a return, simply …………..

UK/ROW Customer Services

01264 353123

Order cancellations under the Distance Selling Regulations/Consumer Contracts Regulations

For customers purchasing in the EU, under the Consumer Protection (Distance Selling) Regulations 2000 (“DSR”) for orders placed before 13 June 2014 and under the Consumer Contracts Regulations 2013 (“CCR”) for those placed on or after 13 June 2014, you have the right to cancel your order within a certain time frame. Mitutoyo will honour such cancellation provided it is made within fourteen days of receiving your items. Notice must be given in writing, either by email or by post to:

By email:

By post:

DSR/CCR Order Cancellations & return

Mitutoyo (UK) Ltd
Joule Road
West Point Business Park
SP10 3UX

For all order cancellations through the DSR/CCR, you are eligible for a full refund including your shipping costs. Refunds will be processed within 30 days of us receiving your cancellation request. However, you need to return your item(s) back to us in good time via a secure delivery service, and items must be returned in good condition.

To initiate your return, please ……..


6.     Intellectual property rights

Usage of the Mitutoyo site grants you no rights to any copyright or intellectual property rights relating to the content of the site. All copyright is protected under national and international law.

Any site content can only be reproduced or distributed with express permission from Mitutoyo UK Ltd.


7.     General


Any changes we may make to these Terms & Conditions in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to these Terms & Conditions.


Our contact details are set out under the “Contact Us” section of the site.

Governing law and jurisdiction

These Terms & Conditions are governed by English law and you and we agree to submit to the non-exclusive jurisdiction of the English courts in respect of any matter arising hereunder.


© Mitutoyo (UK) Limited 2014

Last updated: June 2014