IT Support Services
Powerful, efficient and reliable measurement and analysis software underpins operation of Mitutoyo’s advanced form and coordinate measuring equipment. Correct operation of these dedicated, highly versatile software packages in turn depends on effective installation plus on-going support from a range of Mitutoyo’s IT professionals, technical specialists and service personnel.
A new installation is comparatively straightforward. Mitutoyo IT Support supplies and installs the recommended software on a PC and ensures correct operation with the equipment, including the vital task of transferring the customer’s existing part data and programs. Networking arrangements can be implemented as required.
In contrast, essential maintenance, software upgrade or hardware replacement is more critical as downtime must be minimised. Some downtime is, of course, inevitable with complex machines, but any operation that involves taking equipment offline must be carefully planned and quickly performed so that the effect on production is minimised. Rest assured that Mitutoyo IT Support has the knowledge, expertise and resources to get the job done with the minimum impact on your operations. Data preservation and transfer is absolutely vital and our experts will advise on what must be backed up and transferred to an upgraded installation and can also do that on the customer’s behalf, if required.
When the inevitable problem does eventually arise you can rely on Mitutoyo for backup simply via telephone support or, more powerfully, by allowing use of our remote-control facility that lets a Mitutoyo expert take control of equipment over an internet link. This last-mentioned capability enables highly effective assistance to be offered when the difficulty is more involved than can be efficiently addressed over the phone, and can be a real time and money saver by avoiding the need for a specialist to make an on-site call.
IT Support is just one of the many aspects of Mitutoyo’s service that is renowned throughout the manufacturing industries, and is an indispensable resource that is always there to help ensure your investment in the highest quality metrology equipment available is utilised to the utmost.
SUPPORT FOR WINDOWS OPERATING SYSTEMS – XP end of life
As you are likely aware the lifecycle of Microsoft’s operating system, Windows XP Professional is due to end on 8th April 2014.Microsoft has therefore advised replacement of existing XP operating systems with Windows 7 or Windows 8(.1). Due to the differences between Windows XP and these newer operating systems, Mitutoyo software’s have been modified in order to support Windows 7 and Windows 8(.1). If you are using any Mitutoyo software, please bear in mind that an upgrade to support new operating systems may be required.
To avoid any migration issues, please contact Mitutoyo’s IT department to discuss your requirements.