General Orders (Not Purchased Online).
If you have bought a Mitutoyo product where the order is not placed online please refer to the terms and conditions relating specifically to that order. The following terms and conditions only apply to online orders of small tools.
Delivery (Online Orders)
Standard (Next Working Day before 5pm) delivery is FREE on all orders over £150. Further express delivery options are available to suit the urgency of your requirements. Simply select the delivery service in the shopping basket. To qualify orders must be placed before 2pm. For the Highlands and Northern Ireland please call us to check
- Next Working Day: £5.00
- Next Working Day Before 12.00pm: £15.00
- Next Working Day Before 10.30am: £19.00
- Next Working Day Before 9.00am: £25.00
- Saturday morning: £26.00
(All prices stated above exclude VAT)
Backorders (Online Orders)
Distributors may place backorders for products. Delivery times are subject to change without notice and should be treated as a guide only. If you have any questions regarding products that are not 'in stock' please call our Sales Team on 01264 353123 for more information and advice.
Returns (Online Orders)
In accordance with Mitutoyo customer support services and The Consumer Contracts Regulations 2013 No. 3134, if you should not be satisfied with your purchase within 14 days of receipt, you can return the item for an exchange or refund. The item returned should be in an unmarked ‘as new’ condition, including that of the original ‘product’ presentation/storage packaging or the item will be deemed as being of diminished value and this will be reflected in the. Please ensure that the return carriage packaging provides adequate protection of the item whilst in transit as any damage caused may prevent a refund.
Online returns are only accepted for items purchased directly from Mitutoyo.co.uk. If you have purchased a Mitutoyo product from one of our Distributors, please contact them directly to arrange an exchange or refund.
Refunds for returns will include the ‘Standard Next Working Day’ delivery cost if this was incurred upon supply but will not include additional costs for express delivery options.
All deliveries require a signature on receipt. Mitutoyo cannot be held responsible for items lost or damaged whilst in transit.