General Orders (Not Purchased Online).
If you have bought a Mitutoyo product where the order is not placed online please refer to the terms and conditions relating specifically to that order. The following terms and conditions only apply to online orders of small tools.
Delivery (Online Orders)
Delivery is FREE on all orders over £150. For orders under that value there are several delivery options available depending on how quickly you need your products. Simply select the delivery service in the shopping basket.
- Next Working Day: £5.00
- Next Working Day Before 12.00pm: £15.00
- Next Working Day Before 10.30am: £19.00
- Next Working Day Before 9.00am: £25.00
- Saturday morning: £26.00
- (All prices stated above exclude VAT)
Backorders (Online Orders)
Distributors may place backorders for products. Delivery times are subject to change without notice and should be treated as a guide only. If you have any questions regarding products that are not 'in stock' please call our Sales Team on 01264 353123 for more information and advice.
Returns (Online Orders)
If you are not 100% satisfied with your purchase you can return it for an exchange or refund, provided it is within 30 days of receipt of your order and the item is as new and in the original packaging.
Faulty items will either be replaced, repaired or refunded following evaluation by our Customer Services team.
Returns are only accepted online for items purchased directly from Mitutoyo.co.uk. If you have purchased your item from one of our Distributors please contact them directly to arrange an exchange or refund.
All deliveries require a signature on receipt. Mitutoyo cannot be held responsible for items lost or damaged whilst in transit.